Our Peak Promise: First-Order 30-Day Money-Back Guarantee

Your first order from Keystone Peak is covered by our 30-day money-back guarantee.

Try the product for 30 days and see the difference for yourself. If you are not satisfied, contact us within 30 days after receiving your first order to request a refund.

This guarantee applies only to a customer's first order. Orders placed after a customer's first order — including any second purchase made on your account, whether ordered manually or generated automatically through a subscription — are not eligible for returns or refunds based on preference, dissatisfaction, change of mind, or failure to achieve an expected result.

Terms apply.

Requesting a First-Order Refund

To request a refund under Our Peak Promise, contact us at contact@trykeystonepeak.com within 30 days after receiving your first order.

Please include:

• Your name
• Your order number
• The email address used to place the order
• A brief explanation of your request

We may request photographs, product information, or other reasonable documentation needed to verify the order and process the request.

Do not send any product back without first contacting us. Unauthorized returns may not be accepted or refunded.

Second and Subsequent Orders (Final Sale)

Second and subsequent orders — including any second or later item purchased on your account through a subscription — are final sale. These purchases are not eligible for return, exchange, or refund once the charge has been processed, regardless of reason, unless the order was:

• Defective
• Damaged
• Incorrect
• Missing items

We may approve a return, replacement, store credit, or refund when reasonably appropriate, including when:

• An item arrives defective or damaged
• You receive an incorrect item
• An item is materially different from what was ordered
• The shipment is incomplete
• Applicable law requires another remedy
• We approve an exception in writing at our sole discretion

Previous approval of an exception does not require us to approve future requests.

Subscriptions: Your Responsibility to Cancel

If you are enrolled in a subscription, it is your responsibility to cancel or pause your subscription before your next scheduled billing and shipping date if you do not want to receive or pay for the next order. Once a subscription charge has been processed and the order has shipped, that order is treated the same as any other second or subsequent order: final sale, and not eligible for a refund, unless the item is Damaged, Defective, Incorrect, or Missing (DDIM).

We will always honor a request to cancel or unsubscribe from future shipments — simply contact us at contact@trykeystonepeak.com or manage your subscription directly through your account, and we will process the cancellation. However:

• Cancelling your subscription stops future charges. It does not entitle you to a refund on a charge that has already been processed.
• We do not issue refunds for "I forgot to cancel," missed cancellation windows, or a change of mind after a subscription order has already been charged and shipped.
• Refunds on subscription orders are only made when the item is Damaged, Defective, Incorrect, or Missing — following the same evaluation process described below.

We encourage customers to review their renewal date and manage their subscription proactively to avoid unwanted charges.

Damaged, Defective, Incorrect, or Missing Items

Inspect your order promptly after delivery.

Contact us at contact@trykeystonepeak.com as soon as possible if an item is defective, damaged, missing, or incorrect. Include your order number and clear photographs of the item, packaging, shipping label, and any visible damage when applicable.

We will evaluate the issue and determine the appropriate resolution, which may include a replacement, refund, store credit, or other remedy.

Nothing in this policy limits any rights or remedies that cannot legally be excluded.

Return Authorization

All returns require prior written authorization.

When a physical return is required and approved, we will provide instructions explaining how and where to send the product. When applicable, we may also provide a return shipping label.

Items sent back without prior authorization will not be accepted.

Unless we confirm otherwise in writing, approving a return request does not automatically mean that a refund has been approved. Returned products may be inspected before a final decision is made.

Return Condition

For returns other than an approved first-order satisfaction claim, an item must generally be:

• In the condition in which it was received
• Unworn or unused
• In its original packaging
• Accompanied by any included tags, accessories, or materials
• Supported by a receipt or other proof of purchase

Different conditions may apply to a first-order claim under Our Peak Promise because the guarantee permits the customer to try the product. We reserve the right to deny claims involving fraud, abuse, excessive use, intentional damage, missing contents, or repeated attempts to obtain refunds through multiple customer accounts.

Return Shipping

Return-shipping responsibility will be stated when a return is authorized.

We will generally cover reasonable return-shipping costs when the return results from our error or when an item arrives damaged, defective, or incorrect.

For discretionary returns or other approved exceptions, original shipping charges and return-shipping costs may be non-refundable unless required by law.

Exceptions and Non-Returnable Items

The following items are not eligible for return unless they arrive defective, damaged, or incorrect, or unless applicable law requires otherwise:

• Perishable goods
• Custom, personalized, or special-order products
• Personal-care or hygiene-sensitive products
• Hazardous materials
• Flammable liquids or gases
• Gift cards
• Items specifically identified as final sale

Sale or promotional items are final sale unless the product page or promotion expressly states otherwise.

Contact us before purchasing if you have questions about whether a particular product is returnable.

Exchanges

We do not guarantee direct exchanges.

When an exchange is approved, we may require you to return the original item and place a separate order for the replacement. Defective, damaged, or incorrect products may instead be replaced directly at our discretion.

European Union Right of Withdrawal

When applicable European Union consumer law covers an order, eligible consumers generally have the right to withdraw from a qualifying online purchase within 14 days after receiving the goods, without providing a reason. Certain products and transactions are excluded from that statutory right.

To exercise an applicable right of withdrawal, contact contact@trykeystonepeak.com before the withdrawal period expires.

The customer may be responsible for direct return-shipping costs unless we agree otherwise or applicable law requires us to cover them. Products may generally be inspected only to the extent necessary to determine their nature, characteristics, and functioning.

This section applies regardless of whether the purchase was the customer's first order. Nothing in this policy overrides mandatory consumer rights.

Refund Processing

We will notify you after reviewing your request or, when a return is required, after receiving and inspecting the returned item.

If a refund is approved, it will be issued to the original payment method within 10 business days. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Contact contact@trykeystonepeak.com if more than 15 business days have passed since we confirmed that your refund was approved.

Unless required by law or expressly stated otherwise, original shipping charges, expedited-shipping fees, duties, taxes, and other delivery-related costs are non-refundable.

Abuse and Fraud Prevention

We reserve the right to reject a return or refund request when we reasonably determine that it involves:

• Fraudulent information
• Altered or fabricated evidence
• Deliberate product damage
• Excessive or abusive use
• Multiple customer accounts used to obtain more than one first-order guarantee
• Chargeback abuse
• A violation of this policy

Contact

For questions about a return, refund, replacement, or Our Peak Promise, contact:

contact@trykeystonepeak.com